TIP #4: CHECK YOUR OLD PARTS BEFORE AND AFTER THEY’VE BEEN REPLACED
Miller suggests asking to take a look at the vehicle’s problem areas before repairs begin. Not that you’ll know what the hell you’re looking at, but Docimo says, “A worn brake pad doesn’t lie. And doing so — allowing them to see what an old, worn brake pad looks like next to a new one — puts the repair in perspective, and makes them feel more comfortable with the costs.”
TIP #5: ASK IF THEY OFFER A SHUTTLE SERVICE
“Would you want to sit at the shop for four hours while I change your timing belt?” asks Docimo. “Of course not. Which is why any good repair shop will offer a shuttle service should you choose to leave your car and come back. It makes sense — the car mechanic gets to drive you somewhere in your car, get a sense of what’s going on with your ride, and then drive it back to get the work done. Accommodating the customer should be first priority.” Miller agrees. “A good mechanic understands that having your vehicle in for repair is not convenient. They will want to make the experience as pleasant as possible without disrupting your plans; whether that means giving you a ride home or to work, or offering a loaner car while you wait.”
TIP #6: SEARCH FOR AFTERMARKET PARTS AND WARRANTIES
OEM parts refer to Original Equipment Manufacturer parts. “Think name brand vs. generic products,” Miller clarifies when referring to OEM vs. aftermarket parts. “The common misconception is that vehicles can only be repaired using OEM parts,” he says. A good mechanic will recommend the solution that’s most financially beneficial for you, not them. “OEM parts are expensive,” Docimo adds. “You can actually get upgraded parts — better than OEM — for the same price, or less, most of the time.”
The warranties can also be better. “Some after-market parts come with lifetime, 12,000-24,000, or 12 months – 24-month warranties,” he says. “OEM parts can often be just a year or less.” Docimo continues, “ I don’t know about you, but if I wanted to buy a TV and it broke two days after I bought it, I would expect to have it replaced at no charge. A “good” automotive shop should have a nationwide warranty. What if you’re out on the road and can’t get back to me? Wouldn’t it be nice to go somewhere local to have it fixed?
